5 Steps to Delight Your Customers

Execute these 5 Steps in all your projects and you will find that project success has become a habit. The customer looks forward to interactions with you and your team members, as they know that they will receive something of great value in return for the time and effort they spend with you. You will always delight the customer.
5 Steps to Delight Your Customers

Communicate & Co-operate to Satisy Your Customer

Remember the earlier project fiasco? Did lack of communication appear as a cause for the project failure? Nowadays You often need to communicate, cooperate and collaborate with your Competitor to ensure that Your Customer gets the best deal possible.

How to Research or Google a Topic

Technology changes very rapidly and You often need to upgrade Your Knowledge and Skills in a jiffy. Teach Yourself how to Research using the Internet and You Acquire not just a professional Skill but a Life Enriching Skill.
10 Steps to Research or Google a Topic

5 Steps to Customer Loyalty

Successful managers realize that they are in business to be of service to customers. Excellent customer service leads to customer satisfaction and customer delight. These in turn lead to Customer Loyalty.

5 Steps to Better Manage Your Customers’ Expectations

You have completed your project on time, well within schedule and with great quality deliverables. You can feel your customer trying to distance himself from you. You are at a loss to understand why. Sounds familiar?

Customer-centric Business Strategies

Customer Relationship Management is a business strategy. You need to become the customer’s trusted agent. Learn how you can do “lead” your customer to trust you.

Difficult Customers Increase Your Profits

Customers are very savvy and have ready access to information. They now are more aware of their rights and are willing to demand excellence. In this context, we should take a positive view of our difficult and demanding customers and learn from them.

5 Untapped Referrals to Gain Valuable Customers

New customers need to feel confident that you will provide them with reliable service and products. Good referrals always help convince customers about the value and excellence of your services and products. Learn the 5 types of people who can help provide you with referrals.

5 Ways to Excel at Customer Service

Good manners begins at home. Similarly, excellent Customer Service demands motivation staff – who care for, listen to and ACT in the customers’ best interests… keeping in mind the values and goals of the parent company.

5 Steps to Customer Loyalty

Successful managers realize that they are in business to be of service to customers. Excellent customer service leads to customer satisfaction and customer delight. These in turn lead to Customer Loyalty.